We want you to get your MuscleEgg as quickly as possible so you can start enjoying the benefits of it right away. Because of that, our policy is to get it to you as quickly as possible while also ensuring that it is fresh when it arrives. Generally speaking, orders are processed and shipped within 24-48 hours when received by 9am Mountain Time on Wednesdays.Please note that if you are having MuscleEgg delivered to lower Texas or Florida, your order must be received by 9am on Tuesdays to receive it the same week. Any orders received after that may be held for shipping until the following Monday to ensure that your MuscleEgg arrives to you fresh. However, many factors can affect this shipping time and may include, but are not limited to…
- If there is a major holiday that week, we may hold your order until the next Monday if we can’t ensure that it will arrive to you before the weekend.
- Sometimes we may temporarily be out of stock on one of your items and as long as we will have back in stock within a few days, we typically will notify you about the estimated shipping date
- If there are any events that may affect shipping in your local area (weather, holidays, FedEx problems, etc), we will ship it as soon as we can feel comfortable about it arriving fresh
Our commitment to you in any of the events mentioned above is to communicate with you about what is happening with your order via email. All orders are shipped via FedEx from our warehouse and actual shipping time is usually 1-3 days depending on your location. You will receive an order confirmation email as soon as your order is placed. Please contact us asap if you notice anything wrong with your order. Once your order has been processed, you will receive a tracking number by email. Please allow 24 hours for shipping information to be updated and be sure to check your spam folder if you don’t find it in your inbox. Because MuscleEgg is a whole food product (99+% egg whites), it is perishable. It is shipped frozen (with dry ice in the warmer months) and we cannot allow it to sit on a delivery truck over the weekend.
Shipping costs vary depending on the number of items ordered. Within the continental United States: Shipping for 2 half gallons or 2 gallons is $14. For 4 gallons, 4 half gallons and 6 half gallons, shipping is $20. A single package can hold a maximum of 4 single gallons or 6 single half gallons of MuscleEgg. Orders of larger quantities will require shipping to be applied to each package. For example, if you order 4 gallons of MuscleEgg, your shipping charges will be $20. If you order 8 gallons of MuscleEgg, your shipping charges would be $40. Please contact us for a shipping quote to Alaska and Hawaii. Because MuscleEgg is a perishable product and due to customs regulations we cannot ship MuscleEgg Internationally. We also cannot ship to PO Boxes or APO, FPO and DPO addresses.
We try to keep all flavors stocked consistently. However, if you order an item that happens to go out of stock, we will notify you within 48 hours (usually much quicker) to let you know. You will have the option of selecting a different flavor, waiting until the flavor you ordered is in stock, or receiving a refund.
Please be aware that shipping times during the holiday season are mostly on time, but sometimes unpredictable and may take an extra day or two. We will keep you up to date through our Facebook and Instagram pages so that you know the latest date you can order by to get your packages in time for the holidays. To view FedEx’s holiday shipping schedule, please visit http://images.fedex.com/us/services/pdf/HolidaySchedule.pdf.
We are only able to ship within the contiguous United States.
FedEx charges customers an $11 fee for incomplete or incorrect addresses. Please double check your shipping address prior to completing your order.
For any other questions regarding shipping, please call our customer service at 855-289-6872 or email firstname.lastname@example.org. Thank you!